PLACING AN ORDER
• Item Availability: We strive to keep Sophie’s Closet well-stocked with piles of pretty things. So we promise that every item at Sophie's Closet is in stock unless noted ‘out of stock’. We want you to create your own unique and sparkly look- so if the item you wish to purchase is out of stock, please e-mail us at email@example.com to request an email notification when the item is available again for sale.
• Payment Methods: Sophie's Closet accepts PayPal, Visa, Master Card, AMEX and Visa Debit.
• Tracking Your Order: Sophie will send you an email order confirmation- as soon as your order is received. You’ll also receive a shipping confirmation and a tracking number by email, once your order has been shipped.
• Currency: All prices are in US Dollars and AED UAE Dirhams.
• Sale: Please note that all Sale items are final sale.
• Free Delivery in the U.A.E: Free cash on delivery service anywhere in the United Arab Emirates within two business days*
• Rush Orders in the U.A.E: Same Day Delivery in the United Arab Emirates is available for AED100.
• Free GCC Shipping: Free Express Shipping (EMS) to Bahrain, Qatar, Oman, and Saudi Arabia.
• International Shipping: Express Mail US$29 (5-10 business days), or DHL Express US$59 (2-4 business days)**
• Order Processing: All orders will be processed and shipped within 2 business days.
• Shipping Restrictions: Sophie's Closet is not responsible for any taxes and duties***
RETRUNS & EXCHANGES
Orders cannot be cancelled once dispatched. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees and are unable to offer our customers free cancellation. We strictly adhere to the following cancellation policy:
• If you cancel your order before it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
• If you cancel your order after it has been shipped, please follow our Returns & Exchanges policy above. The cancellation will have to be treated as a return with all applicable fees.
• Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
OWNERSHIP OF COPYRIGHTS
The contents of this site are protected under copyright and trademark laws and remain property of Sophie's Closet. You may not reproduce, publish, distribute, display, or exploit in any way.
* COD orders in the United Arab Emirates cancelled after dispatch are subject to penalty fee of AED 50 ($13.5)
** We require a minimum order of US$150 for free international Express Mail (EMS) shipping. UAE and GCC countries qualify for free shipping regardless of order total.
*** International orders can incur duties and taxes that are determined by the customs agency within your country. Sophie's Closet will not be responsible for the payment of any import duties and taxes.